Refund policy

Apparel Goods 

Our Refund Policy

We offer a 14-day refund policy for our print-on-demand products. This means you have 14 days from the date you receive your item to request a refund for qualifying issues.

No Returns for Change of Mind

We do not accept returns or exchanges for change-of-mind purchases. All print-on-demand items are custom-made specifically for each customer upon order. Once production begins, we cannot cancel, modify, or accept returns based on preference changes.

Please carefully review product details, sizes, colors, and designs before placing your order.

Eligible Refund Circumstances

We will issue refunds only in the following cases:

  • Damaged products: Items that arrive damaged during shipping
  • Manufacturing defects: Products with printing errors, misprints, or quality issues
  • Incorrect items: You received the wrong product or design

How to Request a Refund

If you believe your item qualifies for a refund, please follow these steps:

  1. Contact us within 14 days of receiving your order at wiselatte@gmail.com
  2. Include in your email:
    • Your order number
    • Clear photographs showing the defect, damage, or error from multiple angles
    • A brief description of the issue
    • Your original receipt or proof of purchase
  3. Wait for review: Our team will carefully review your claim and respond within 2-3 business days

Refund Process

Review and approval:

Once we receive your refund request, we will inspect the photographic evidence and order details to verify the claim. We will notify you via email whether your refund has been approved or declined.

If your refund is approved:

  1. You will receive a confirmation email with refund details
  2. Your refund will be processed automatically to your original payment method within 10 business days
  3. Please note that it may take additional time for your bank or credit card company to process and post the refund to your account
  4. You may keep or dispose of the defective item - we do not require returns due to international shipping complexities

If your refund is declined:

We will provide a clear explanation for the decision and, where possible, offer alternative solutions such as a replacement or store credit.

Non-Refundable Items

The following are not eligible for refunds:

  • Change-of-mind purchases or incorrect size/color selections
  • Items damaged due to misuse or improper care after delivery
  • Claims submitted beyond the 14-day refund window
  • Claims without adequate photographic evidence

Contact Us

For any questions regarding refunds or product issues related to our print-on-demand items, please contact us at:

Email: wiselatte@gmail.com

We typically respond within 24-48 hours during business days.

This policy applies to all purchases made through our store. We reserve the right to update this policy at any time. Please check this page periodically for changes.



Amazon Picks

We operate as an Amazon affiliate, which means we showcase products available on Amazon.com to help you discover items that may interest you. When you make a purchase through our site, you are redirected to Amazon.com where the transaction is completed directly with Amazon.

Important: All purchases are made through and fulfilled by Amazon.com. We do not handle, stock, ship, or have any control over the products listed on our site.

 

Returns and Refunds

Since all orders are processed and fulfilled by Amazon, all returns, refunds, exchanges, and customer service inquiries must be handled directly through Amazon.com.

 

How to Process a Return or Refund

If you experience any issues with your order, including but not limited to:

  • Unsuccessful or delayed deliveries
  • Damaged goods upon arrival
  • Defective or faulty products
  • Manufacturing errors or defects
  • Wrong items shipped
  • Missing items
  • Product not as described

Please contact Amazon directly using one of the following methods:

  1. Amazon Returns Center: Visit amazon.com/returns and log in with your Amazon account to initiate a return
  2. Amazon Customer Service: Contact Amazon's customer service at amazon.com/contact-us
  3. Your Orders Page: Go to "Your Orders" in your Amazon account to view order details and available return options

Amazon's Return Policy

Amazon's return policy typically includes:

  • Most new, unopened items can be returned within 30 days of delivery for a full refund
  • Defective or damaged items may be eligible for replacement or refund
  • Specific product categories may have different return windows and conditions

For complete details on Amazon's current return policy, please visit Amazon's official Return Policy page.

Our Role as an Affiliate

As an Amazon affiliate partner, we earn a small commission on qualifying purchases made through our site. However, we:

  • Do not process payments
  • Do not handle shipping or logistics
  • Do not have access to your order information
  • Cannot process returns or refunds on Amazon's behalf
  • Cannot modify or cancel orders once placed on Amazon

Questions or Concerns

If you have questions about:

  • A specific product or order: Please contact Amazon customer service directly
  • Product recommendations or information on our site: Feel free to reach out to us at [wiselatte@gmail.com]
  • Technical issues with our website: Contact us at [wiselatte@gmail.com]

Contact Amazon

Amazon Customer Service:

We appreciate your understanding and are here to help you find great products. For any fulfillment-related matters, Amazon's customer service team is equipped to assist you promptly and effectively.

This policy applies to all purchases made through our affiliate links to Amazon.com. We reserve the right to update this policy at any time. Please check this page periodically for changes.